Refund Policy

This policy applies to Standout Signature Studio purchases from Justin Cunningham Online, processed through Stripe.

Monthly subscription: 30-day guarantee

If you are not happy with Standout, contact us within 30 days of your first monthly subscription payment and we will refund that first payment in full. This satisfaction guarantee does not apply to later renewal payments.

Lifetime launch special

The $47 USD lifetime purchase is a one-time payment and does not include the monthly plan's 30-day satisfaction guarantee. We do not offer change-of-mind refunds for lifetime purchases. Refunds or other remedies remain available where required by applicable consumer law.

Cancellation and later payments

You can cancel a monthly subscription at any time using Stripe's subscription-management link if available, or by emailing us before your next renewal. You keep access until the end of the billing period already paid for, and no further renewals are charged once cancellation takes effect.

Outside the first-payment guarantee, partial billing periods and later renewal payments are not refunded for change of mind. This does not affect refunds or remedies required by law. Lifetime purchases have no recurring charges to cancel.

How to request a refund

Email us at the address below with your account email, payment date, receipt or transaction reference if available, and whether you bought monthly or lifetime access. Never send your full card number or password. Tell us if you also want to cancel future monthly renewals.

Approved refunds are returned to the original payment method, usually within 5–10 business days after processing; your bank or payment provider may take longer. A refunded purchase no longer provides paid access.

Your consumer rights

Nothing in this policy limits rights under the New Zealand Consumer Guarantees Act, Fair Trading Act, or other applicable consumer law. If the service is faulty or not as described, contact us so we can consider the remedy required by law, regardless of the plan or guarantee period.